Support that never
sleeps.
Your store runs 24/7 — your support should too. Every Summer Upsell plan includes access to our support team around the clock, with no chatbots or ticketing black holes.
Contact Support< 2 min
Average first response
on live chat during business hours
< 4 hrs
Email response time
including nights and weekends
98%
Customer satisfaction
based on post-ticket ratings
24/7
Monitoring coverage
for app uptime and critical issues
Three ways to reach us
Use whichever channel fits your situation — we respond on all of them.
Live Chat
FastestChat directly with our support team from inside the Shopify admin. Real humans — no bots.
Email Support
24/7Send detailed questions or share screenshots. We respond within 4 hours — even on weekends.
Help Center
Self-serveStep-by-step guides, video walkthroughs, and setup docs for every widget. Find answers instantly.
How a support ticket works
Submit a ticket
Reach us via live chat or email directly from your Shopify admin or from our website.
We diagnose & respond
Our team reviews your store configuration and the specific widget or issue involved — no generic scripts.
Fix confirmed
We walk you through the solution step by step, or apply a fix directly if you grant store access.
Follow-up check
For complex issues, we follow up within 24 hours to make sure everything is working as expected.
Our support commitments
No outsourced support
Every ticket is answered by our in-house team who built Summer Upsell — not a third-party call center.
Dedicated account manager (Scale)
Scale plan customers get a named account manager who knows your store configuration inside out.
Proactive incident alerts
If something affects your store — a Shopify platform issue, a widget edge case — we reach out to you first.
Email us anytime — we reply fast.
Have a question about Summer Upsell, need help with setup, or want to explore custom development? Drop us a message and our team will get back to you within a few hours — 24/7.